Privacy and Cookie Policy
PRIVACY AND COOKIE POLICY
Clay & Rock (the “data controller”) takes the privacy of your personal information very seriously and is committed to safeguarding your privacy and your personal information, complying with the Data Protection Act 2018. Use of any personal information we collect from you directly, or indirectly via 3rd party data providers, covering individuals who:
Visit our website (clayandrock.co.uk)
Use or contact us concerning our products and services
Attend or register to attend our events or other events in which Clay & Rock participates
Complete surveys Clay & Rock has issued or commissioned
Complete competition entries through our websites, social media and exhibitions in which we exhibit
Through research of public resources to identify organisations and your role in the organisation
Supply products or services to Clay & Rock
Have applied to work for Clay & Rock, or are current or former employees of Clay & Rock
This Privacy Policy will explain the following:
What personal information we collect, how and why we use this information
How long we will retain your personal information
How this personal information may be shared with other parties
How your personal information will be kept secure
Your rights regarding the personal information you provide to us
Changes to this policy
How to contact us
We use information for contractual needs and legitimate business reasons, to operate internal functions, and to deliver products and services to you. This Privacy Policy acts as part of our “Terms & Conditions” if you choose not to provide this information, in many cases we will not be able to provide you with products or services and respond to queries.
WHAT PERSONAL INFORMATION WE COLLECT, HOW AND WHY WE USE THIS INFORMATION:
Types of Relationship - Clay & Rock will retain different records depending if you are a:
Direct Customer (e.g. Clay & Rock showrooms)
Direct Consumer (e.g. Email Subscription/Facebook Page Followers)
Customer via 3rd Party (e.g. Details provided in order to fulfil contract obligations)
Business to Business (e.g. Dealer Network)
Suppliers
Examples of the types of information collected and how we may use it:
Direct Customer
What
General Details
Including name, email, telephone number, address and postcode.
Delivery Details
Including name, email, telephone number, address and postcode.
Competitions
Including name, email, telephone number, address and postcode.
Marketing Communications
Including name, email
Attendees or Registrants to our events
Including name and email
Account & Billing information
Including name, email, telephone number and fax, address and postcode.
Bank Details
Images, Photo’s or Video’s
Including name and email
General research and analysis
Including name and email
Showroom video recordings
How/When
Verifying your identity, to access your account, if you request a quote, make a purchase, order acknowledgement, contact customer service, to receive communication carry out obligations arising from you providing us products or services.
Where an end consumer’s personal information has been provided to carry out obligations.
To carry out obligations arising from entering the competition which Clay & Rock has offered.
Personalised communications which you have requested or may be of interest to you. These may include information about new products, inspiration/blogs, events, customer feedback.
To carry out obligations arising from being a registered attendee of our event or other events. If opted in, for a follow up information communication.
Processing payment
Invoicing and Credits
Fraud prevention and detection
Credit scoring and checks
Applicable Law
Customer installations, showroom images and videos to support our marketing communications, website and brochures.
Customer Feedback
CCTV for safety of staff and security
Why
Contractual
Contractual
Legitimate
Legitimate
Legitimate
Legitimate
Legitimate
Legitimate
Legitimate
We may also use your personal information in other ways and will provide specific information and notice at the time and obtain your consent where necessary.
Direct Consumer
What
Competitions
Including name, email, telephone number, address, social media handles and postcode.
Marketing Communications
Including name, email
Attendees or Registrants to our events
Including name, email and social media handles.
Images, Photo’s or Video’s
Including name and email
General research and analysis
Including name and email
Global Media Database (Cision Gorkana)
Including name, email, work place, career history, social media handles, and address.
How/When
To carry out obligations arising from entering the competition which Clay & Rock has offered.
Personalised communications which you have requested or may be of interest to you. These may include information about new products, inspiration/blogs, events, customer feedback.
To carry out obligations arising from being a registered attendee of our event or other events. If opted in, for a follow up information communication.
Customer installations, showroom images and videos to support our marketing communications, website and brochures.
Customer feedback.
Customer installations, showroom images and videos to support our marketing communications, website and brochures.
Why
Legitimate
Legitmate
Legitmate
Legitmate
Legitmate
Legitmate
We may also use your personal information in other ways and will provide specific information and notice at the time and obtain your consent where necessary.
Customer via 3rd party
What
Competitions
Including name, email, telephone number, address and postcode.
Marketing Communications
Including name, email
Attendees or Registrants to our events
Including name and email
Images, Photo’s or Video’s
Including name and email
General research and analysis
Including name and email
How/When
To carry out obligations arising from entering the competition which Clay & Rock has offered.
Personalised communications which you have requested or may be of interest to you. These may include information about new products, inspiration/blogs, events, customer feedback.
To carry out obligations arising from being a registered attendee of our event or other events. If opted in, for a follow up information communication.
Customer installations, showroom images and videos to support our marketing communications, website and brochures.
Customer feedback.
Why
Legitimate
Legitimate
Legitimate
Legitimate
Legitimate
We may also use your personal information in other ways and will provide specific information and notice at the time and obtain your consent where necessary.
Business to business
What
General Details
Including name, email, telephone number, address and postcode.
Delivery Details
Including name, email, telephone number, address and postcode.
Competitions
Including name, email, telephone number, address and postcode.
Marketing Communications
Including name, email
Attendees or Registrants to our events
Including name and email
Website Login
Including name, location and email.
Account & Billing information
Including name, email, telephone number and fax, address and postcode.
Bank Details
Images, Photo’s or Video’s
Including name and email
Clay & Rock images
General research and analysis
Including name and email
How/When
Verifying your identity, to access your account, if you request a quote, make a purchase, order acknowledgement, contact customer service, to receive communication carry out obligations arising from you providing us products or services.
Where an end consumer’s personal information has been provided to carry out obligations.
To carry out obligations arising from entering the competition which Clay & Rock has offered.
Personalised communications which you have requested or may be of interest to you. These may include information about new products, inspiration/blogs, events, customer feedback.
To carry out obligations arising from being a registered attendee of our event or other events. If opted in, for a follow up information communication.
Creating an account during sign in process (Dealer Area).
Details on what’s updated by who, when and where.
Processing payment
Invoicing and Credits
Fraud prevention and detection
Credit scoring and checks
Applicable Law
Customer installations, showroom images and videos to support our marketing communications, website and brochures.
Image authorisation to use.
Customer feedback.
Why
Contractual
Contractual
Legitimate
Legitimate
Legitimate
Legitimate
Contractual
Legitimate
Contractual
Legitimate
We may also use your personal information in other ways and will provide specific information and notice at the time and obtain your consent where necessary.
Supplier
What
General Details
Including name, email, telephone number, address and postcode.
Delivery Details
Including name, email, telephone number, address and postcode.
Account & Billing information
Including name, email, telephone number and fax, address and postcode.
Bank Details
Images, Photo’s or Video’s
Including name and email
How/When
Verifying your identity, to access your account, if you request a quote, make a purchase, order acknowledgement, contact customer service, to receive communication carry out obligations arising from you providing us products or services.
Where an end consumer’s personal information has been provided to carry out obligations.
Processing payment
Invoicing and Credits
Fraud prevention and detection
Credit scoring and checks
Applicable Law
Customer installations, showroom images and videos to support our marketing communications, website and brochures.
Why
Contractual
Contractual
Contractual
Legitimate
HOW LONG WE WILL RETAIN YOUR PERSONAL INFORMATION?
Personal Data will be retained for as long as we require it in order to provide you with products and services. It will continue to be retained after any account, policy or service has come to an end in line with legal and regulatory requirements. We for our own direct marketing purposes; we will retain dormant marketing data for no longer than 5 years.
HOW WILL MY PERSONAL INFORMATION BE SHARED?
We share information, including personal information, with trusted third-party service providers (including couriers), event management, payment processing, and other services for us. We do not permit our third-party service providers to use the personal information that we share with them for their marketing purposes or for any other purpose than in connection with the services they provide to us.
To facilitate these services the personal information we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”), in order to conduct our business operations. In such cases a data processing agreement will be in place with the data processors and 3rd parties to ensure your personal information is processed in accordance with the Data Protection Act.
Clay & Rock will in certain circumstances disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to:
To fulfil our contractual obligation to you
To comply with legal or regulatory obligations served on Clay & Rock
Protect and defend the rights or property of Clay & Rock
To protect the personal safety of users of Clay & Rock, or the public
HOW WE KEEP YOUR PERSONAL INFORMATION SECURE?
Clay & Rock is committed to protecting the security of your personal information. We will use a variety of security technologies and procedures to protect your personal information from unauthorised access, use or disclosure. Further information available on upon request by contacting us directly at info@clayandrock.co.uk.
YOUR RIGHTS REGARDING THE PERSONAL INFORMATION YOU PROVIDE TO US?
Clay & Rock is committed to providing you with control on how your data is used and processed. You can review, edit or delete your personal information by contacting us directly at [email protected], by telephone, fax or via postal communication to the contact details provided in the section “How to contact us”.
Your rights concerning your personal information are:
You can ask about the personal information we hold about you and we will show you
You can update your personal information by contacting customer services
You can object to your data being processed and we will stop processing your data once no longer required for performance of contract or legal obligations
You have the right to opt out at any time to receive direct marketing communications, for emails you can do this via an unsubscribe link or for postal communications by contacting customer services.
You can ask for your personal information to be erased, once no longer required for performance of contract or legal obligations, which we will complete bar keeping the minimal personal details to ensure we do not contact you again;
CHANGES TO THIS POLICY:
If we update or change our privacy policy we will attempt to notify you, and where applicable or legally required we will request your consent prior to making changes.
HOW TO CONTACT US:
Clay and Rock is a trading name of Original Style Ltd
Registered Office:
Falcon Road, Sowton Industrial Estate, Exeter, Devon, EX2 7LF
Email: [email protected]
Tel: 01392 473000