Dear Tom and Mark,
The tiles are down, the decorator is in, I cannot wait to send you pictures of the finished floor. It was a lucky day when I chose your company.
When things go wrong you find out just how good a company is. Yours is a GREAT company!!!!
Through no fault of yourselves the product from the importer was not up to standard. You liaised with the importer and sorted all the problems professionally and promptly keeping me informed every step of the way.
It is heartwarming to deal with such professionals that believe in good old customer service. I hope other people are as lucky as me and choose you for their next project – I can assure them it is a great decision.