Dear Tom and Mark, The tiles are down , the decorator is in, I cannot wait to send you pictures of the finished floor. It was a lucky day when I chose your company. When things go wrong you find out just how good a company is. Yours is a GREAT company!!!! Through no fault of yourselves the product from the importer was not up to standard. You liaised with the importer and sorted all the problems professionally and promptly keeping me informed every step of the way. It is heartwarming to deal with such professionals that believe in good old customer service. I hope other people are as lucky as me and choose you for their next project – I can assure them it is a great decision. Regards Janeen Herring
May we take this opportunity of conveying our appreciation to you and your team for the advice and excellent support afforded us on a comparatively modest requirement for quality kitchen tiles.
We were guided to your showroom by our daughter, who lives locally, and we are so glad we took the time to visit. Not only were we greatly impressed by the state of your showroom but also the welcome from your staff and guidance in selecting exactly what we were looking for to adorn the walls of our recently completely renovated kitchen. The “Seasons” range from Marlborough tiles has complemented our new kitchen units and worktop perfectly, as shown on photographs supplied separately…
I just wanted to thank you very much for all your help when we were choosing out floor. We are delighted with the Farley floor tiles and the kitchen has co-ordinated very well after all our visits to Clay & Rock to make sure they were okay. You were always immensely patient and helpful, for which we are really grateful. Allan & Neil, who fitted our floor were fantastic and did a really excellent job. We will definitely be coming back to Clay & Rock nearer the Spring to order some slate for the porch and to call on Allan & Neil’s services again.
We were undecided about our replacement kitchen floor and came to you for advice. We were immediately impressed by the showroom and the helpfulness and knowledge of the staff. We returned for a sample to take home with us, the tiles were then ordered and they were delivered on Monday. The whole experience was pain-free and pleasant. But what makes the experience outstanding was the attitude of the delivery chap. We live down a canal towpath with no vehicular access. This came as a bit of a surprise to him but he was not at all fazed, he was pleasant and cheerful throughout, despite carrying 40 boxes of heavy tiles down the towpath. His “can do” attitude was so refreshing. You are a delight to do business with and we will most certainly recommend you as widely as we can.
“The expertise from Clay & Rock was invaluable in choosing tiles for our new build and the finished rooms are really stunning. We could not fault the exceptional service and great value for money on really high quality products.”
“We first came across Clay & Rock by chance, but as soon we walked into the showroom it was clear that Clay & Rock had a good choice of high quality tiles. Mark and Christine were lovely being helpful, but not pushy. Prices are competitive and they deliver for free. We have used Clay & Rock for the tiles in our bathroom and kitchen and we’re so happy that we have been happy to recommend Clay & Rock to our friends. We would not hesitate to use Clay & Rock again.”
“Just to say thanks ever so much for the great service I received from you at Clay and Rock. I am so pleased with the Abbey limestone floor. It looks fabulous. Mick Bridge and Chris were wonderful. The floor has been laid beautifully and I couldn’t fault them. They were really nice guys to deal with and nothing was too much trouble. They were perfectionists and I would happily recommend them and will definitely use them again….if they don’t mind camping again in not so sunny Wales that is!”
“When you walk through the front door at Clay and Rock, you know you have come to the right place for high quality, elegant and contemporary tiles. There is a wide choice and also a variety of prices to suit your budget. Mark and Christine know their business inside out and can offer sound advice. They both made us feel very welcome, Christine even entertained our 2 young daughters whilst we were choosing our tiles. Payment and delivery were also made very easy and we have no hesitation in recommending Clay and Rock.”